In 1988, when I got my first job offer to work for Pizza Hut corporate in Louisville, I was introduced to the complexities of the pizza wars. It is amazing to see that the members of the Pizza Hut team of 1988 are now at...Read More
There is no selling, just cool insights every month.
Many times when I write about Marperations™, Operations gets the bad guy image, something which is trying to come in with measures to be more efficient and hence makes the guest experience more blah. The following incident is slightly different as Marketing set a tone...Read More
Recently, my daughter was not feeling well. It was a Friday afternoon, after 4PM. Most readers who are parents will agree with me that health problems with our children mainly happen either after hours or on weekends. So like any dad would do, I took her...Read More
During my days in working in the Pizza Industry (I started my career at Pizza Hut and eventually was the VP of Marketing & Operations Services at Papa John’s), one thing always baffled me. Why did the pizza category have the highest deal rate among any restaurant category? (A...Read More